Language of Luxury — Napa Consultants, International

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Luxury Real Estate Marketing Tips

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Marketing Savvy: The Difference between Branding,Marketing & Selling!



As we read various posts, articles, and commentaries, we often see branding, marketing and selling used interchangeably.  Each is distinct and plays a vital role in brand loyalty. We are writing this post in order to shed clarity on these three important words.

Branding is a name or an image of a company.  This is a form of communication that occupies a place in a consumer's or target market's minds.  The brand is also seen as the answer to their target customer's prayer, and the solution for their problem or mindset.  This engenders customer loyalty to the brand. 

Marketing is the brand's presentation to the consumer or the target market. Marketing is matchmaking.  It requires concisely communicating the essence of your distinct promise of value to your ideal target market as you address their most pressing needs.  If your communication is clear your ideal prospects should instantly recognize that you, not your competition, are the right match.   

In this instance, the target market rules, because it represents your ideal client.  In other words, marketing looks at what the consumer needs and wants, and focuses on meeting those needs in their communication.  In other words, if the target market, still has the paper delivered to their homes, the smart thing to do is have ads in that publication. " Marketing done right makes sales irrelevant!" (Peter Drucker).  

Selling is trying to convince those prospects that are not really a match to you that they should work with you, or buy from you anyway.  The need to sell comes from the false notion that there is a scarcity of ideal clients out there. But, the truth is that the time you waste trying to win over non-ideal clients and slogging your way through difficult transactions distracts you from opportunities to meet and work with perfect matches.  

Selling may give you the immediate gratification of momentary wins, but it will burn you out in the long run.   Furthermore, selling will not engender brand loyalty, it may also give you a bad reputation...

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Marketing Savvy: Two Strong Marketing Trends to Dial Into!

As we review the trends, we are noticing that two important trends which emerged in the last quarter of 2019, are making their mark on 2020.  The first is CX (Consumer Experience) and the second is UX ( User Experience on the web). Luxury is being redefined not as  acquiring the biggest, the best, and the most expensive stuff,  instead luxury is defined as both time and  the lifestyle of experiences.   How does that apply to luxury as well as any other branch of real estate?

 

CX/ Consumer/Client Experience

We all agree that buying and selling real estate is an emotional as well as a business experience.  Buyers and sellers want to be taken care of, and feel that in your hands whether you are selling or buying they are taken care and can spend time (the other luxury) doing what they want to be doing.  You communicate and stay in touch as the transaction evolves. Peace of mind is a luxury regardless of the price of a home, everyone who buys or sells a home deserves this.  

 

UX /User Experience

Web experience focused on pleasing the Google gods is not necessarily something that is exciting nor does it leave an elevated emotional experience for the onlooker.. Ron and I often study websites both real estate and other businesses.  

What makes a sticky site, is when your brand is translated into digital by emphasizing the identity with beautiful visuals of and for your target market. Simple and intuitive design focused  on user understanding is key.  The site should have great search or interactivity, and be technically reliable.  The visual can include motion graphics (pieces of animation or digital footage), which done right is a wow!  We have never been fans of signing in to view a real estate or any other website, it is so easy to click away and find another site in the same category.

 Both CX and UX are expressions of your personal or company brand. In both cases you need to focus on how your client feels about working with you.  If you elevate their experience into a pleasurable event both in person and on the web, this will spark word of mouth advertising, something money, SEO/SEM nor digital ads can buy!

 

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

Maya Angelou

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Luxury Real Estate Marketing: Buzz and Ants!

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Word-of-mouth is, by far, your best form of advertising.  But, very few luxury real estate marketing professionals seize the opportunity to spark word-of-mouth advertising (buzz) ON PURPOSE

If you want to accelerate the pace at which you achieve top-of-mind status in your marketplace, or within your niche, the art of deliberately triggering buzz should definitely become part of your skillset.  If you can leverage social media channels such as You Tube or Twitter you could score a grand slam in publicity!

During the Holidays Disney released a trailer for its upcoming feature film, Ant-Man.  The screen size was tiny, so you could not actually view the trailer.  But, it said that the “human” size trailer could be viewed if you watch Agent Carter, the new ABC TV series starting on January 6th.  The clever trailer went “viral” with over 2 millions views on You Tube.  Both Ant-Man and Agent Carter are based on Marvel characters, a company owned by Disney.  Ant-Man premieres in July.

To capitalize on the buzz, Disney released a teaser of the full-length human sized trailer.  Huffington Post for one wrote an article on this and featured the teaser.

How can you leverage buzz to spark word-of-mouth advertising for your luxury real estate marketing practice, on purpose?

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace.

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Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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Preparing for 2015: Is It Time to Update Your Website?

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A recent inquiry by someone who wants to break into the luxury real estate market in 2015 spurred this question, “Is it time to update your existing website or create an additional website for the luxury market?” 

This morning, as we were reading our roundup of luxury news, this headline popped up. “Amazon Needs Image Overhaul to Attract Luxury Brands!”  This was a report generated by L2 Business Intelligence for Digital Marketing.  Although Amazon is a giant in the digital shopping arena, it is not perceived as a luxury brand, but rather as a discounter, which is a turn off to luxury brands.  Alibaba, the Chinese counterpart of Amazon has made promises to luxury brands that they would not allow competing sites that would undercut their prices.

Yesterday, we were going to refer someone to an agent who has a unique niche specialty.  When we reviewed that person’s website, not a word was written about their unique niche.  Instead, there is a generic website that looks good with search, etc.  In reading both profile and testimonials no mention was made of the niche the agent was known for.  We checked to see if there was an additional website for this person’s specialty, and there was not.  What a digital flub!

If your website lacks focus, or does not clearly articulate your brand position as a niche expert, or if you are a luxury agent and your site does not SCREAM all luxury, ask yourself this question; “Is it time to update my website?”

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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Luxury Real Estate Kismet Marketing: Are You Aligned With The Stars?

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You may have heard of the “star-crossed” lovers, Romeo and Juliet. You may have experience times when everything seemed to go your way, times when the “stars aligned”.  Some call it kismet; others call it luck or joss. But, in our opinion the stars cross and align ALL the time. The big question to ask yourself as a luxury real estate marketing professional is this: “Are YOU aligned with the stars?”

Evidence of alignment or misalignment “out-there” is merely a reflection of alignment or discord within caused by self-doubts.  A perfect example of alignment within is when you are doing what you love in your career. That is when the frequency of external alignment accelerates, when positive coincidences become commonplace. Real Estate transactions fall into place more easily. People refer business to you “out of the blue”. Agents decide to jump ship and join your company without having to recruit them. 

We are constantly on the lookout for evidence out there of personal alignment within.  Recently, we brought a new kitten into our family. We named him Quincy and nicknamed him, “The Mighty Quinn” after the song that Bob Dylan wrote. On a trip to Los Angeles from Santa Barbara on Highway 101, we happened to glance at a truck that pulled up along side of us.  The logo on the truck was for an equipment company called, Quinn Cat. 

It is always astounding when evidence of internal alignment appears with this level of specificity. At those moments it becomes undeniable that there is a reciprocal relationship between your state of mind and the circumstances and events you experience.

Your success in your luxury real estate marketing practice is proportionate to the degree of alignment or misalignment within you.  That is why it is imperative, for those of you who seek to gain or sustain market leadership, to consistently put aside self-doubts and keep reaching for the stars!

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Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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Luxury Real Estate Marketing Tip for 2015: Get Hyper Personal!

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Hyper-Personalization is emerging as an important marketing trend in 2015.  It may seem obvious but the level of personalization has eroded with the advent of the Internet.  Most companies have become reliant on automatic personalization, rather than the genuine article. We touched upon this trend in a previous post stating that in marketing real estate, no one size fits all

Studies done by the Aberdeen group; which surveys individuals and groups as to their decisions and experiences have shown that 75% of customers prefer when the message is personalized. 

People will more likely open an email or letter if it is personally addressed, rather than a salutation that reads “dear friend, or dear property owner”.  They are more likely to pay attention and to engage with you, if they feel that personal touch.  It can increase traffic, and conversion from lead to sale on your website.

The first software we bought for our commercial real estate company was for customer relationship management.  We kept detailed profiles of our clients and sphere of influence.  We knew their children and pets’ names, their birthdays, their anniversaries, their hobbies, and their likes and dislikes.  

Our assistant knew when to send birthday cards, anniversary cards, etc.  When the holidays would roll around, we would create a list of individualized gifts for each one of our clients and sphere, which were budget friendly. 

For instance, golfers would get a subscription to a golf magazine.  We like subscriptions, because for 12 months they remember you, and you are top of mind.  One of our friends collects Christmas ornaments and is a foodie.  Last year we found a copper sieve ornament at Williams Sonoma, which pleased him to no end. Rose gardeners would receive the newest bare root rose.   It was always a pleasure to hear how much they loved the new rose, year after year. Our coffee experts were sent an annual subscription to some of the world’s rare coffees, and the same for our tea drinkers.

Our strategy is giving gifts to delight the receiver.   It took more time on our part to find the perfect gift, for each person.  It was time well spent.   We created relationships through personalization that still exist long after we moved.  No one gifts fits all!

How can your hyper-personalize your marketing in 2015?

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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Choosing A Real Estate Agent:“Purple Agents”Or Respectful & Capable?

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Recently we were asked to join a group of “purple agents” (we are substituting the word “purple” for the actual category) real estate agents to advertise on their site.  Positive attributes were enumerated about the added value of purple people and their contributions to society.  We did not join the group. 

One of the conditions of a real estate license is the equal housing opportunity act which clearly delineates that discrimination of any kind is unacceptable. Why would a group of real estate agents and brokers want to band because of their color, gender, et al?  Is it to appeal to others like them?  Would that mean that if you were purple, you would not work with orange sellers and buyers?

Yesterday, we met with friends (purple, green, orange) in Beverly Hills who are savvy in real estate and business. We asked, how they made the choice of selecting a real estate agent.  If they were orange would they go to the orange real estate agent because of a kinship in color, rather than a purple one?

Hiring by category (purple, orange, etc.) was not an option for our friends.  They feel that this was a dumb way of judging people.  One or our friends remarked that when you put yourself in a category, you cut yourself off the rest of the world. Their hiring criteria are: respectful and capable real estate agents, and those exist in every category.

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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Are Sneezers Spreading Your Remark-ability?

We all know that word-of-mouth is the best form of advertising. So, why do some luxury real estate marketing professionals get more than others?  The answer boils down to one word. Those that spark buzz have ‘REMARK-ABILITY”!  

While it has been proven time and again that many more negative remarks are made than positive remarks, it is imperative to understand what triggers people to spread the good word about YOU.  Some people are natural born “sneezers”.  They love to pass along good news or rave reviews about products or services that are remarkable.   Those that broadcast these good vibrations usually reach many people, even their entire sphere of influence, at times. 

Remarkable service sparks buzz.  But, that is only the beginning.  Regularly staying in touch with your prospects and your sphere with information that is valuable and truly buzz-worthy also is fodder for sneezers. 

Keep this in mind: It feels good to spread the word about products and services that you value.  Likeminded people usually hang out together.  So, when one sneezer spreads the word to his or her fellow sneezers a chain reaction is ignited. We call this the chain of gain.

Men hate to shave. Women are not crazy about either. When a breakaway technology comes along that can produce a superior, smoother, closer, effortless shave that is fabulous news. Gillette came out with a truly remarkable razor system called, FUSION® PROGLIDE® MANUAL RAZOR WITH FLEXBALLTECHNOLOGY.  The cartridge has 5 blades stacked closely together and the mechanics of the razor itself flexes to the contours of your face.  It actually glides. That is remarkable!

And, that is sneezing.  We are delighted to spread the word about remarkable products and services. Sneezers do not need to be bribed or otherwise induced to do this. It is part of being in on the fun as early adopters of new technologies and also discovering great talent or services. 

Deliver remarkable service.  Pass along remarkable information. And, you will gain remark-ability!

 Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS- 

 Buzz-Worthy Luxury Real Estate Websites  

Personal Branding Case Studies   Company Branding Case Studies  

About Language of Luxury

 GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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Luxury Real Estate Marketing Tip: Peripheral Chocolate Marketing!

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Consistently staying in touch with your sphere of influence through a blog and/or a newsletter can reap a steady flow of referrals from those who already know you and also engage your prospects.   But, what is the secret that the most successful luxury real estate marketing professionals know about this important practice, that you may be missing?  The answer is Peripheral Marketing!  That is, sharing information that is fascinating and not just related to real estate.

Some of these people will occasionally be interested in market trends or what the home sold for on their street. However, if you constantly bombard them with real estate related information they will simply tune you out. They may eventually unsubscribe from your blog or newsletters.  Sustaining their interest in your regular communications is what peripheral marketing is all about.

An agent on the East Coast turned her passion for chocolate into a goldmine of referrals by blogging about a topic that is near and dear to the hearts and stomachs of so many of us. She reports on every type of chocolate and explains the evolution from beans to chocolate bars or truffles. Her sphere looks forward to her newsletters with great anticipation because they are more interested in their lifestyle than real estate facts. 

Prospects may have a keener interest in real estate matters. But, if you want them to choose you, over your competition, as their agent you better let them know that you have more than one dimension and also a unique point of view.  That is the secret of highly successful luxury real estate marketing professionals.

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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What’s The Use of Social Media Without Pictures or Conversation?

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Looking back to the inception of social media, we pause to evaluate its meaning today.  In our title, we paraphrased the quote from Alice in Wonderland, “What is the use of a book, without pictures or conversation? ” We substituted social media for the book, to illustrate that some of social media is often without pictures or conversations.

As early adopters, we were impressed by the conversations and the genuine exchange of pictures and information.  We loved the eagerness of people reaching out to connect.   It was fun to converse with someone in Australia, Malta, Spain, and Tasmania via the Internet.  This was a form of having pen pals across the world without waiting for response through the mail.

Internet users were told by the social media pundits to turn new friendships into dollars. They said, “all one has to do to tap into the Internet’s “river of gold” by encumbering the message with key words, and say nearly nothing, except,  “Give me your business, I am connected to you!” Then, as Google continued to change its algorithms, users were told to follow the new rules in order to appease the Google gods.

People forgot that social means talking to each other, and enjoying the conversation. They lost track of the fact that the media is simply a platform of communication.

We have always maintained that genuine conversation and connecting in a meaningful way brings business in.  It is good to be found on Google; there is no doubt about that.  However, will a Google search find the genuine article?  Or, will the result find someone who knows how to twist themself and their words to achieve the top positioning, but knows little else.

We still chuckle at the story of someone who hired the “expert” to speak about social media because he ranked #1.  It turned out that he knew less than the individual who hired him. His cheeky response was, “I know how to be #1!”

What is the use of social media without pictures or conversations?  For us, it has no life, no meaning and no reason for its existence.  With pictures and conversations it is a form of sharing, exchanging, connecting, learning and enjoying other’s perspectives.  Genuine sharing can lead to business. 

What do You think?

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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Getting Your Brand To Go Viral: The Importance of EduTainment

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One of the concepts of getting your brand to go viral as we mentioned in our previous post, "Is There A Formula For Going Viral", is the subject of edutainment. It refers to online content that is both educational and entertaining.  The importance of this concept in marketing is that it is fun and memorable. 

Children are taught the ABC song to learn the alphabet. “Do, Re, Mi” from the “The Sound of Music, “ teaches the musical notes.  These are definitely a form of edutainment. 

Some of the best memories of favorite teachers and professors often involve moments of edutainment.  My father (A) rapidly filled his college courses on physics, thermodynamics, statistics, pre-med and engineering, because he was known for being entertaining. Traditionally these courses are considered “dull” subjects.  However, he had his students laughing, learning and remembering these subjects.

Many real estate professionals miss out on the opportunity to use edutainment as a strategy to invite contacts and potential leads into their world.  Edutainment is a great way to expose the lifestyle of your marketplace, or share something interesting. 

A wonderful example is Mario’s Facebook Page, the brainchild of Mary Greenberg of Mary and Dick Greenberg, whose real estate firm serves Fort Collins and surrounding areas. Dick is well known for his exemplary market reports reflecting his economic take on what is happening in Northern Colorado.  Mario is their adorable rat terrier who has quite a following, because he is so entertaining. This is edutainment at its best.  It is an invitation to join the fun and the brand of Mary & Dick.

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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The Challenge of Marketing Your Brand Online: Is There A Formula For Viral Marketing?

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Given that we are bombarded on a daily basis with thousands of communications from various brands it is important to meet the following criteria if you intend to have your    online content go viral.  When you have these components in your online marketing strategy your chances increase exponentially for your target market to spread the word about you. 

Analyze your online content by asking yourself: 

YOUR MESSAGE

Do I have a strategy to encourage my target market to opt in to my content?  Is my content compelling enough to encourage or inspire my target market to return to my site, without drip campaigns or other incentives?  

Ambush marketing is no longer the answer. Remember that your market can click or swipe away in a Nano-second.

YOUR VALUE

Is there value in my message, i.e. is it useful, or educational?  Am I meeting my target market’s expectations, or am I repeating the same old stuff day in and day out? If the message is the same on a daily basis, you will become irrelevant!

In the beauty products world, Clinique invited beauty bloggers to participate in a live, online video chat with Julia Cox, their beauty expert.  They were able to ask questions, so they were better able to spread the word about Clinique.

YOUR ENTERTAINMENT FACTOR

Is my content entertaining?  With the advent of YouTube, attention is often gained through video entertainment.  Volvo’s Epic Split commercial, showing Jean-Paul Van Damme doing the splits between two Volvo trucks, was cited by Volvo as being one of the reasons that their sales increasing by 31%.  Over 10 million people have watched Virgin Airline’s funny safety in-flight announcement on YouTube. This announcement has created a buzz, a fond perception of Virgin and resulted in more occupied seats on their flights.  That’s Viral Marketing!

Does your content have the potential to go viral?

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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Choosing Your Brand Colors: The Non-Obvious Brand Colors!

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Are you stumped trying to come up with a color scheme for your personal or company brand? Take a cue from the natural surroundings in your marketplace or colors that might represent it.

For example, if you look to nature in a tropical marketplace there is a treasure trove of color clues.  Here is a color palette that is inspired by a tropical fish. These colors are actually sampled directly from the photos; they just are not obvious.

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If your marketplace is Santa Fe, New Mexico turquoise blue and silver jewelry may be your inspiration.  But, if you look closer at the image here you will find other complimentary colors that are not the usual suspects, colors that can make your brand identity stand out. 

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Take your personal or company brand color cues from your marketplace and your natural surroundings. Then, discover the non-obvious brand color combinations.

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Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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How to Find Your Market Niche: Focus Your Internet Energy,Clue #2

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Last week, we wanted to purchase another Meyer lemon tree  (thin fragrant skinned lemons that are less acidic) for our deck.  We looked on line hoping to find a nursery in Santa Barbara. We were utterly surprised that not a single grower or nursery in Santa Barbara came up for a Meyer lemon tree. We made an assumption based on the fact that since California is the second biggest citrus producer after Florida, we would find a Meyer lemon tree on line from California.

Our search revealed two growers, one based in South Carolina, and the other in Georgia.  The search did not even show nurseries in Santa Barbara carrying Meyer Lemon trees.  For all practical purposes, one could conclude that Santa Barbara does not stock Meyer lemon trees, which is not true.  The only reason we looked on line is because two of the local nurseries had  sub par Meyer trees , and like everyone else we were hoping to save ourselves time on line.

The Eastern based nurseries identified an under served market niche in Southern California.   We were stunned. If someone is pressed for time and does not want to wander through nurseries, they can easily order a tree on line and have it arrive at their home with free shipping.  It fulfills an important need of saving time, and both of these companies who are located back East are benefiting from this uncontested market niche.

Clue #2. Realize that searches are specific, so question your assumptions.  Check on line how homes are advertised in your marketplace.  What characteristics of homes are missing that a buyer would be looking for, that is so obvious no one had mentioned it?

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

                                   GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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Luxury Real Estate Branding: Provenance As A Brand Characteristic

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The art of branding has many characteristics.  One of these is Provenance (the origin or source of something).  Kanaloa, our fish store has added something new to its fresh fish board.  As the picture above illustrates you can see that the black cod was caught on the Casanova Anne vessel, and the Bling Cod was caught on the Caledonian.  

When we inquired why they are doing that, our friend Nate, mentioned that every fish they sell has a direct provenance.  At any time they can tell you exactly when that fish was caught and where it came from. They can also tell you what is coming in that has been purchased.

In the wee hours of the morning Kanaloa trucks are at LAX, picking up fish shipped by each vessel.  Unlike other fish purveyors who deal with a broker, they have direct access to the freshest fish, which is why we shop there.

As a luxury real estate agent, you can claim provenance if you are born and bred in your marketplace.  It can distinguish you from the others, in that because of your birthright you may have more knowledge than any other agent in the marketplace.  This may or may not be a good way to differentiate yourself, it all depends on the marketplace.  This also applies to real estate in general.

Written by Ron & Alexandra Seigel

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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Innovation News Interfered With Our Plan to Write A Post!

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Photo Courtesy of Apple

We got a call from our dear friend and partner that he was about to tune in to watch the Apple unveiling of its new products. It was for us two hours of wows!  Even if you don't like Apple products, there is so much to learn by watching their presentation.  

Every aspect of the presentation, whether verbal or video was polished to perfection.  Every word was thought out to be the best word possible, and the same for the video presentation.  Every person called up to the stage by Tim Cook, Apple CEO was flawless in their presentation.

We are particularly excited about the new phones, IOS8,  and Apple pay.  What is distinct about Apple Pay is that all the information is only available to your bank when you use your credit card or debit card.  

That is the only entity that will have access to your data.  This clearly differentiates Apple from those who are garnering your data, spending habits, and this clearly answers our concerns on the subject of privacy.

The watch is a work of art in our opinion in terms of functionality, design and personalizing.  Neither one of us uses our watches at this point in time.  However, both of us are open to perhaps one day wear an Apple watch.

Innovation is something that thrills us to no end.  We love it!  In our opinion, Apple is one of the most innovative companies in the universe at this moment in time.  

They definitely set an example as to what it means to be on the leading edge, and they inspire our work with real estate agents and luxury brands world wide.

Tonight, we will make a toast to INNOVATION with a glass of wine!  We always, have time for INNOVATIVE THINKING & SPIRIT!  It makes us that much better.

If you wish to view the Keynote simply click on apple,com.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Pesto, Pizza & Amore: Does Your Message in Your Posts Evoke Amore?

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Plenty of words have been written on the subject of the recent Google edict of writing posts of 1000 words.  As far as we are concerned, it does not matter how many words you use to make a point.  Make it amore (lovable) and memorable!

A post is memorable when it is of interest to the demographics (statistical data relating to the population and groups within it) and the psychographics (the study and classification of people according to their attitudes, aspirations and other psychological criteria, especially in market research) of your marketplace. 

Think of it like tuning in to a radio station frequency.  If your target market likes classical music, you would write about all forms of classical music.  You would not discuss rap, jazz, or rhythm and blues.  In order to be follow-worthy to your target market, you have to give them what they are interested in and they will love you.

Those of you working in the luxury arena (top 10% of your marketplace and above $500,000), should know that writing a post on the importance of a prequalifying letter from a lender is mind numbing and illustrates your ignorance, of your marketplace.   If the post were about what is new in kitchen or bathroom fixtures in luxury homes, the readers in this demographic would likely be interested in what you have to say.

In our opinion, brevity is an art.  If you want to understand brevity, pick up Truman Capote’s book, Music for Chameleons. Be sure to read the forward.  In this collection of autobiographical short stories, he set out to use the least possible words to tell his stories, without sacrificing the emotional essence.

A post that is written in a succinct, clear manner is interesting, memorable and follow-worthy, than one that goes on and on about the reasons to hire an agent instead of doing it yourself.  As Einstein once said, “If you can’t explain it simply, you don’t understand it well enough.”

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

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Real Estate Website Design: Luxury Website Aesthetics

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Adams, "The Tetons and the Snake River" by Ansel Adams

In a previous post, we discussed incorporating your brand’s strategy in the design, making it user friendly and having great content.  What about the look and feel of your website?

When we work with a luxury real estate professional, we create a color palette based on their personality, their niche, and target market.  These three aspects of personality, niche, and target market have to blend in a cohesive palette.  The blend is important.  The object is to have the web visitors identify with the web site and enjoy using it.   This color palette is used for the brand colors, the navigation bar, and other details on the site. 

Great photographs are worth a million words on your website.  They tell the story of your marketplace better than words can.  Study the photography on resort brochures, or those on Architectural Digest or Veranda magazines.  Look at how they show a home, and study the shots of the various rooms in the featured homes.  Some of you may have great photographic skills, but if you don’t have it, hire a top-notch professional, for your listings.  All your clients deserve the best. 

Give your marketplace its due with great lifestyle photography also.  Study the outdoor photographs of Ansel Adams. Note the above photo is of the Tetons and the Snake River. Our latest website for one of our clients in Santa Barbara has included photos of surfing, and the polo games.  Be like the chamber of commerce for your marketplace, romance it, and show off the best of your community so that your target market falls in love with it.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Luxury Real Estate Website Design: Four Tips to Keep In Mind

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As we research the latest and greatest in website design, we keep in mind two factors in our design of websites: brand strategy integration, and user experience.  Here are 4 tips:

In terms of brand strategy integration, the site’s aesthetics should represent the brand in all its aspects.  For instance, if you are going to be focused on historical homes in a particular area, keep it focused there.  Resist the lure of enhancing it with modern homes.

Keep your home page clutter free, simply configured, so it is easy to use.   Think of staging your site like you do a home.  Keep it accessible to users.  Big musical overtures or flashy video introductions with rapidly moving graphics are a turn off resulting in a click off.  They also take time to load. 

In terms of content on your website, resist peppering it with a bunch of keywords which are mind numbing and makes the reader wonder what you are talking about.  Besides, for Google, keywords are no longer the priority.  This gives them a reason to click off your site.

If you are going to write a blog as part of your strategy, write user friendly, informative and most importantly interesting content.  Keep the content, simple, short and interesting to read and share with friends.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Luxury Real Estate Branding: Communicating with Colors #2

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Last week, we wrote a post on the psychology of colors focusing on red and green as part of a brand’s color scheme. Alitalia incorporates these colors in their brand identity, as they are the colors of he Italian flag.  Saturday, while in Beverly Hills, we spotted Gucci’s “camouflage” (barricade), a temporary façade erected during the remodeling of their Italian luxury fashion and leather goods store. 

The barricade looks like a portal into the store. They are actually open for business during the transformation.

Gucci’s brand identity is comprised of red and green stripes on a beige background watermarked with interlocking “G’s”. They also use metallic gold for the name itself at times.  Red and green are highly contrasting hot and cool colors.  By themselves, these colors may not connote a luxury brand.  But, by adding beige and gold as the third and fourth brand colors, instead of white, it can elevate the red and green combination to luxury status.

Paying attention to colors and how they represent your brand of doing business is quite important.  Using the right colors can actually attract more business or differentiate you from your competition in the realm of luxury real estate. The wrong colors can do just the opposite.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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