Language of Luxury — Napa Consultants, International

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Luxury Real Estate Personal and Company Branding

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Will Buying New Shoes Become Your Unfair/ Competitive Advantage?

An article about Nike's new shoes inspired this post.  Some athletes complained that wearing these shoes would give someone an unfair/competitive advantage!  They even enlisted the help of the Olympic Committee to ban them.  The Olympic committee ruled that shoes cannot win a race...It is the individual in the shoes that wins the race!  

 

This bit of news led us to a discussion yesterday morning in our mastermind. In order to differentiate yourself from the crowd of real estate agents or companies, you have to tap into that unfair/competitive advantage that you were born with, develop it and utilize it to the max and we would not advise you to buy the latest greatest shoes.  

 

Those who are critical of successful people are actually (in our opinion) apologizing for their failure to realize their potential.  We ask our clients, "what can you do better than anyone else?" Identify your unfair/competitive advantage and find a way to capitalize on it!  Here is an example.

One of our clients wanted to best #1 and #2 in her marketplace.  #1 was from an old well- known and beloved wealthy family. This person was admired by her circle of friends and was an excellent agent.  She would get together with her circle for high tea, and walk out with several listings.  Her unfair advantage was the best connections in the luxury real estate domain, where her sphere sold and bought.  

#2 's husband had a position of power in the city.  Since she was part of his campaign, they were connected politically to the shakers and movers.  Like #1, she is an excellent agent.  Those connections led to her success in the luxury market.

Our client had no connections to rely upon.  Like the other two she is an excellent agent. She could not get into the door of either sphere, even though she is as competent as they are.  As #3 she had a solid sold portfolio of luxury homes.  

What she could do better than anyone else is related to the new wealth and economy that was growing in the marketplace, and the areas where they wanted to live, which differed from her competitors.. She was a natural for those who fit that category.  They could easily relate to her on many levels! Remember, people like to do business with people like them!

Do You Know What Your Unfair/Competitive Advantage Is?

Please don't tell us that your unfair advantage is your competence, your integrity, your website ranking, your market reports, your blog, your CRM, your photos, your videos, your coach, and the shiny new things you recently bought. These are all nice shoes.

Remember, "It is the individual that wins the race, not the shoes"

 

 

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Brand Surgery Or Brain Surgery: It Is Not As Simple As Buying A Logo

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Refreshing your brand is a very important task if you want to maintain your position as a market leader.  Staying sharp, relevant and up-to-date technologically is imperative!  But, take it from us; get some expert help! Performing your own “brand surgery” is like performing your own brain surgery.

We are just now completing our own brand surgery. It was a grueling experience for many reasons.  The process of further distilling your own extraordinary promise of value to its bare essence and then communicating it with even fewer words and images is a daunting task.

This challenge is exacerbated by the new constraints of contemporary website design that has to work not only on desktop computers but also on all mobile devices (both in landscape orientation and portrait).  We are excited about the results. And, we will share the new Napa Consultants, Int’l website with our readers by the end of the month.

Refreshing your brand is not like shopping for a logo.  Sure, you can update your look. But, a look is not necessarily a brand.  Your brand needs to empower your entire current and future referral base to spread the good word about you. It needs to be remarkable to spark word-of-mouth advertising.

Your website needs to become your silent salesperson. It needs to be a polished presentation that communicates who you are and how you are different from your competition with an economy of words. 

Do not attempt brand surgery on your own. It is hit or miss at best. It took us six months to figure out our own rebranding.  Think of how many homes you could sell in six months.  It is not as simple as buying a logo, get some expert help!

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace.

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Manage Your Outlook or Throw Your Business Plan Out The Window!

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A term you often hear in customer service training is “managing expectations” (of your clients). The recommended idea is to under-promise and over-deliver.  But, how does that apply to your own expectations of yourself?  Will 2015 be a year of great expectations for you, a year when your dreams come true? 

When it comes to managing your own expectations for 2015, here is a great tip.  Make your business plan; set your conservative goals and your optimistic goals.   Then, manage your OUTLOOK vs. your performance.

The value of “keeping things in perspective” rather than dwelling on an expectation that is not fully realized cannot be over-estimated.  The minute you allow things to get “out of perspective” and lose sight of all of things that are moving along swimmingly, you diminish your chances of success.  If you allow your diminished expectations to dominate your thinking you might as well throw your business plan out the window.

We are going to try an experiment this year and you are welcome to join us.  We are going to focus on a single theme for 2015 and that is VITALITY.  When you manage your feeling of vitality (with whatever method works best for you) you AUTOMATICALLY put yourself in the best position to maintain your perspective and a clear outlook. Solutions come to mind faster, an abundance of opportunities present themselves and your performance can far exceed even you own wildest expectations.  

Don't throw your business plan out the window. Manage your OUTLOOK versus your performance. Wishing you VITALITY in 2015!

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace.

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A Branding Challenge: Don’t Sing Opera to a Rock & Roll Audience!

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What works in  creating a brand in your real estate market place is  focusing on your audience.  Choosing colors follows the same logic.  So when you are thinking of branding yourself, think twice and don’t necessarily default to your tastes. Take a moment to analyze why you are creating your brand and the audience you are appealing to.  In other words don’t sing opera to a rock and roll audience!

Recently, when we working with a client in the wine country, we identified her color preferences, and it was clear that they would not necessarily be a fit for the marketplace.  So we started to walk around and focused on at the environment and the colors of nature that surrounded us. 

We noted the colors she loved in the environment that represented her  her market niche in the wine county.  We took our inspiration from the golden hills, the tawny color of the light, the dark green and brown of the oaks growing on them and the reddish umber colors of the soil.  These colors became part of the brand’s identity, as represented in the color swatch above. 

By using a mix of the colors of the environment for her brand identity, she is singing on key, the right song for her marketplace.  Her brand is her silent salesperson.  It tells her story: who she is, where she is, and makes it easy for her clients to refer her.   We will be sharing her brand identity and web site which is presently under construction.

Remember your marketplace is the economic driver! Don't default to your tastes or someone else's ideas.  It is more important to create a brand that will work rather than one you like.  Don’t sing opera to a rock and roll audience! And if you are an opera singer, find your marketplace, and your audience!

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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The Symbolism And Nuances Of The Color Black In Branding!

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Black is often the default brand color of luxury.  Black is associated with power, class, formality and prestige.  However, keep in mind that black is not the only color that communicates these nuances.  In branding yourself as a luxury real estate professional, black may not be appropriate.  For instance, if you are selling homes in a resort location, black is not necessarily the right color for your brand.

When people travel to a resort location, they are thinking of relaxing.  Formality is the last thing they want, as they are escaping from their cities.  Whenever we have worked in second home locations, we have discouraged black as the dominant brand color. We have encouraged our clients to adopt the colors of their marketplace, and not their favorite color which may be black.

Conversely, in the city, (New York, San Francisco) black may be the perfect brand color.  If you are working in the Hamptons, New Yorkers' get away place, black is inappropriate, and the same goes for San Francisco where their getaway is the Napa/Sonoma Valley.

In some cultures, black is the color of death and mourning. It is also associated with mystery, magic, nightime.  Resort living connotes a happy, daytime environment and a casual nightime, no black tie needed.

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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The Symbolism and Nuances of the Color Orange in Branding

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Orange is a hot color.  It has many attributes such as; extroverted, energizing, thrilling, fun, awe inspiring and playful.  Orange is dramatic and friendly at the same time thanks to its ancestry of red (drama) and yellow (cheerful and good natured).  It is one of the dominant colors of autumn and sunsets.

Orange captures attention.  It entices people to buy.  Like red and yellow, it has an effect on the part of our nervous system that stimulates the appetite. Restaurant often use orange or lighter shades as part of their décor, and their brand identity.   One of the most iconic French brands, Hermes, has orange as part of its packaging and brand identity.  Like Tiffany’s blue box, the orange Hermes box promises a wonderful gift within it.

The lighter shades of orange also attract the affluent and the sophisticated.  Peach, apricot, coral and melon evoke pleasant feelings of warmth and comfort.   These colors are great for the beauty industry also.  Peach and coral walls evoke serenity and wellbeing. 

Is orange one of your colors?

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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The Symbolism and Nuances of the Color Blue in Branding

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The color blue evokes consistency in our lives.  The sky is blue, the ocean is blue and they are still here.  It also is associated with reliability, trust, and dependability. We refer to loyal friends as true blue.  IBM is known as "big blue," even though its logo has transitioned to black and white! 

The other attribute of blue is that it is restful, which explains why we feel at peace, staring at a body of water or at the sky.  This also explains why hospitals use blue gowns for their surgical staff.

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Not all blues are restful; turquoise, electric blue, royal blue engage as well as evoke exhilaration, vibrancy, and drama. Think of the many blue hues in the plumage of a peacock.  Royal Blue, navy blue and teal blue are associated with luxury and are considered rich and upscale.  Navy blue is also associated with authority and power and is seen in uniforms (naval, police, and pilots.)

In selecting your brand colors is blue true for you?  

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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The Symbolism and Nuances of The Color White In Branding

Recently we noticed two examples of extra virgin olive oil brands that are packaged in opaque white instead of the usual clear tinted bottles.  Although they stood out, the only connection we could make for the use of the color white is its association with the word, virgin, or the symbolism of a white wedding dress. Oddly, we were not inclined to buy either brand, because we are conditioned to purchase olive oil in see-through bottles.


Could this be a new trend?  Many national and international brands are re-packaging their websites and products using white as their dominant brand color.  Here are the reasons people are attracted to the color white.

The human eye interprets white as a bright color, which is why white is a good contrast color, and not a neutral.  Symbolically it expresses purity, simplicity, lightness, delicacy, minimalism, and sophistication. 

In the case of olive oil brand packaging, do you think this is taking this trend too far? Or, would you be tempted to try either of these brands because of the unique packaging?

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS- 

 Buzz-Worthy Luxury Real Estate Websites  

Personal Branding Case Studies   Company Branding Case Studies  

About Language of Luxury 

 

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Luxury Real Estate Marketing Tip: Peripheral Chocolate Marketing!

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Consistently staying in touch with your sphere of influence through a blog and/or a newsletter can reap a steady flow of referrals from those who already know you and also engage your prospects.   But, what is the secret that the most successful luxury real estate marketing professionals know about this important practice, that you may be missing?  The answer is Peripheral Marketing!  That is, sharing information that is fascinating and not just related to real estate.

Some of these people will occasionally be interested in market trends or what the home sold for on their street. However, if you constantly bombard them with real estate related information they will simply tune you out. They may eventually unsubscribe from your blog or newsletters.  Sustaining their interest in your regular communications is what peripheral marketing is all about.

An agent on the East Coast turned her passion for chocolate into a goldmine of referrals by blogging about a topic that is near and dear to the hearts and stomachs of so many of us. She reports on every type of chocolate and explains the evolution from beans to chocolate bars or truffles. Her sphere looks forward to her newsletters with great anticipation because they are more interested in their lifestyle than real estate facts. 

Prospects may have a keener interest in real estate matters. But, if you want them to choose you, over your competition, as their agent you better let them know that you have more than one dimension and also a unique point of view.  That is the secret of highly successful luxury real estate marketing professionals.

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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Brand Loyalty: Jaw-Dropping Service Makes The Difference!

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As an independent luxury real estate marketing firm, who wants to compete against the big brand real estate franchises, you can have a distinct advantage by providing   “jaw-dropping service. It may cause potential clients to switch brand loyalty in your favor.

Recently, we visited our local independent pet store, instead of heading out to the national chain store in downtown Santa Barbara. They have only three locations in our area.

A young man cheerfully greeted us and was genuinely eager to find out how he could help us.  When we told him that cat food was our query he walked us over to that department and proceeded to go through every dry and wet food brand that they carry, explaining the pros and cons of each for our particular needs.  He knew the content of every product by heart, which thoroughly impressed us. 

Their cat food brands are not available at the national chain store or at supermarkets. We purchased two of each flavor of one brand for our two cats. The prices were the same as our typical choices at the national chain store.

After this gentleman explained the difference in each of their cat litter offerings, we decided to purchase a very large and heavy bag that he offered to carry to our car. He told us that this was what they do at their store unless we wanted him to divide it into smaller bags as a courtesy. Our jaws dropped!

What a difference in service between the local independent and the national chain store with 1000 locations!  Our cats love every one of the food items we purchased.  This actually represents a savings because it was always hit and miss with our finicky cats, which meant quite a bit of waste.

We started to contemplate defecting to the local independent store even thought we liked the convenient location of the chain store (next door to our most frequented market).  Then, came the clincher that overcame our switching barrier.

Ron wanted to return a defective cat toy purchased from the chain store. The checkout clerk, who knows us very well, refused to give him a full value credit ($3.99) because he did not have a receipt. He was offered a gift card for 70 cents, which is the current sales price of similar (defective) items.

An appeal to the store manager, who also knows us very well as frequent customers, was also fruitless.  He felt like he was talking with robots who were not allowed to override a policy to make important entrepreneurial customer retention decisions.

End of brand loyalty!  For about 3 dollars, they lost hundreds of dollars of business per year from us. Jaw-dropping service caused us to jump ship! 

How can you incorporate jaw-dropping service in your luxury real estate practice?

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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Appreciating Life's Luxuries: Focusing On The Kindness of Strangers

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You know you have begun to gain the trust of new clients when they feel hopeful that you can satisfy their most pressing needs and they can count not only on your skill set but also on your kindness to do so.  In marketing luxury real estate, the more high trust relationships you can develop the more successful you will be. If market leadership is your quest it is essential that you cultivate within your self a general sense of hopefulness and faith in the core kindness of mankind.

Evidence of kindness and also cruelty to mankind abounds. Both realities exist. The choice you have is this: which reality are you going to focus upon? Cultivating a sense of hopefulness and kindness requires that you defuse your fixation on cruelty and look for more evidence of kindness.

Have you noticed the extent to which the news and also entertainment has you believing that cruelty is far more predominant than kindness?  Evidently, cruelty sells ads!

This morning, in the parking lot of our grocery store, we saw a Chihuahua running loose seemingly lost and frantically looking for its owner.  Suddenly, we noticed that three other customers joined us trying to coral the dog.  Another wanted to wait until the dog was safely out of the way before getting in her car and leaving her parking space.

Then we heard a whistle and we looked up.  Two men were working on the roof of the grocery store. They could see the dog from their vantage point and were trying to let the customers know where it was.  Finally, they saw the owner and were able to point the owner in the right direction to find her Chihuahua. 

At that point our help was no longer needed.  But, we marveled at the spontaneous outbreak of kindness of eight total strangers who, for a moment in time, became united to help reunite a pet and its owner.  It was uplifting for all of us. There was no expectation or need for gratitude from the pet owner. It just felt great to take a moment out of our day for someone else; that is all!

Evidence of kindness and cruelty abound.  What are you going to focus upon?

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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If You Get The Itch to Ditch Your Niche, Think Again!

 

Niche players will always have an advantage over generalists, in luxury real estate marketing, because they are focused on taking care of the specific needs of clients that were not being met by the generalists.  If you are a generalist, you cannot serve everyone, and expect to have client satisfaction across the board. You are vulnerable to niche players who can seize your market share. 

Here is an example in the entertainment industry.  The three major television networks, ABC, CBS, & NBC used to dominate TV programming.  HBO, Netflix, and others identified a gap in that entertainment.  As niche players, they were able to supply a different style of entertainment that was geared to a demographic that the big three networks ignored.  These companies carved out a niche by producing intelligent content that is well crafted with good acting, good stories and no commercial interruptions.

Here is a Real Estate Example. One of our clients carved out a niche years ago by specializing in the newer communities in a particular price range.  She concentrated all her marketing efforts on those communities.  Part of her strategy was to meet and make friends with the HOA boards. She spoke at their meetings on a variety of real estate subjects such as staging a home to sell, curb appeal, and more.

Our client is still the undisputed expert in these communities, based on her knowledge and consistent execution of her marketing plan.  Generalists have tried to dethrone her and have not succeeded. 

So next time you get the itch to move in the direction of expanding before mastering your niche, think again!  Do yourself a favor and buy some Calamine lotion.  

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

 Buzz-Worthy Luxury Real Estate Websites  

Personal Branding Case Studies   Company Branding Case Studies  

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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How to Find Your Market Niche: Focus Your Internet Energy,Clue #2

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Last week, we wanted to purchase another Meyer lemon tree  (thin fragrant skinned lemons that are less acidic) for our deck.  We looked on line hoping to find a nursery in Santa Barbara. We were utterly surprised that not a single grower or nursery in Santa Barbara came up for a Meyer lemon tree. We made an assumption based on the fact that since California is the second biggest citrus producer after Florida, we would find a Meyer lemon tree on line from California.

Our search revealed two growers, one based in South Carolina, and the other in Georgia.  The search did not even show nurseries in Santa Barbara carrying Meyer Lemon trees.  For all practical purposes, one could conclude that Santa Barbara does not stock Meyer lemon trees, which is not true.  The only reason we looked on line is because two of the local nurseries had  sub par Meyer trees , and like everyone else we were hoping to save ourselves time on line.

The Eastern based nurseries identified an under served market niche in Southern California.   We were stunned. If someone is pressed for time and does not want to wander through nurseries, they can easily order a tree on line and have it arrive at their home with free shipping.  It fulfills an important need of saving time, and both of these companies who are located back East are benefiting from this uncontested market niche.

Clue #2. Realize that searches are specific, so question your assumptions.  Check on line how homes are advertised in your marketplace.  What characteristics of homes are missing that a buyer would be looking for, that is so obvious no one had mentioned it?

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

                                   GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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“So Five Minutes Ago?”Or Will It Last As Long As The Wall of China?

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The Fashion World’s designers want to stand out among their competition, as much as luxury real estate agents and companies do.  Standing out in one’s field means being top- of-mind and that translates into profit.   September and October are the fashion show months as designers unveil their latest offerings for Spring/Summer Collection 2015.  

The spirit of competition is fierce among the various fashion brands.  Every designer wants to be noticed and first to come to mind.  The showmanship is usually buzz- worthy. However, will the buzz be long term memorable or “so five minutes ago”?

This morning we received a video announcement from Ralph Lauren about the “first ever 4D Fashion Show, A Holographic Runway Event in the Heart of Central Park.”  Along with the video of the event, a behind the scenes video was included on the making of a holographic event with green screens. 

It was for us a momentary wow, and then it became “so five minutes ago!”  It was so five minutes ago, because we could envision all the other fashion houses imitating this in no time.  As technology evolves on a daily basis, it can so easily become so five minutes ago,” because the next breakthrough is around the bend.

In October 2007, Fendi made fashion history by hosting the world’s longest runway    show on the Great Wall of China.  The runway was built on top of the wall, and this in itself was an engineering feat.

This definitely was a wow for us. The event caught the attention of the global media.     Seven years later, we are still talking about it.  This event eclipsed all the runway shows in 2007, and in our opinion was memorable and inimitable.  

As much as it was a defining moment for Fendi, it was a coming out party for China, at that time an emerging superpower looking to make its impact on the world at large.  From a marketing viewpoint, there was an alignment of purposes and a win-win for all parties, and that alignment made it memorable.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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Innovation News Interfered With Our Plan to Write A Post!

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Photo Courtesy of Apple

We got a call from our dear friend and partner that he was about to tune in to watch the Apple unveiling of its new products. It was for us two hours of wows!  Even if you don't like Apple products, there is so much to learn by watching their presentation.  

Every aspect of the presentation, whether verbal or video was polished to perfection.  Every word was thought out to be the best word possible, and the same for the video presentation.  Every person called up to the stage by Tim Cook, Apple CEO was flawless in their presentation.

We are particularly excited about the new phones, IOS8,  and Apple pay.  What is distinct about Apple Pay is that all the information is only available to your bank when you use your credit card or debit card.  

That is the only entity that will have access to your data.  This clearly differentiates Apple from those who are garnering your data, spending habits, and this clearly answers our concerns on the subject of privacy.

The watch is a work of art in our opinion in terms of functionality, design and personalizing.  Neither one of us uses our watches at this point in time.  However, both of us are open to perhaps one day wear an Apple watch.

Innovation is something that thrills us to no end.  We love it!  In our opinion, Apple is one of the most innovative companies in the universe at this moment in time.  

They definitely set an example as to what it means to be on the leading edge, and they inspire our work with real estate agents and luxury brands world wide.

Tonight, we will make a toast to INNOVATION with a glass of wine!  We always, have time for INNOVATIVE THINKING & SPIRIT!  It makes us that much better.

If you wish to view the Keynote simply click on apple,com.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Pesto, Pizza & Amore: Does Your Message in Your Posts Evoke Amore?

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Plenty of words have been written on the subject of the recent Google edict of writing posts of 1000 words.  As far as we are concerned, it does not matter how many words you use to make a point.  Make it amore (lovable) and memorable!

A post is memorable when it is of interest to the demographics (statistical data relating to the population and groups within it) and the psychographics (the study and classification of people according to their attitudes, aspirations and other psychological criteria, especially in market research) of your marketplace. 

Think of it like tuning in to a radio station frequency.  If your target market likes classical music, you would write about all forms of classical music.  You would not discuss rap, jazz, or rhythm and blues.  In order to be follow-worthy to your target market, you have to give them what they are interested in and they will love you.

Those of you working in the luxury arena (top 10% of your marketplace and above $500,000), should know that writing a post on the importance of a prequalifying letter from a lender is mind numbing and illustrates your ignorance, of your marketplace.   If the post were about what is new in kitchen or bathroom fixtures in luxury homes, the readers in this demographic would likely be interested in what you have to say.

In our opinion, brevity is an art.  If you want to understand brevity, pick up Truman Capote’s book, Music for Chameleons. Be sure to read the forward.  In this collection of autobiographical short stories, he set out to use the least possible words to tell his stories, without sacrificing the emotional essence.

A post that is written in a succinct, clear manner is interesting, memorable and follow-worthy, than one that goes on and on about the reasons to hire an agent instead of doing it yourself.  As Einstein once said, “If you can’t explain it simply, you don’t understand it well enough.”

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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Luxury Real Estate Branding: The Power of Color in .03 Seconds!

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When you are refining your luxury real estate branding and marketing package, it is important to focus on the power of color.  The response to color is often subliminal. The eyes see color in .03 seconds equivalent to the blinking of an eyelash.  In that brief moment, colors have to convey the message of the brand which helps create interest and eventually the sale.  This makes it worth the time for a second look.

Yesterday, we were cruising the aisles of luxury stores and looking at different products, and their packaging for inspiration.  We apply the .03 seconds principle as we move through the store.  Will it catch our eyes? Does it appeal to our psyche?  If it does are we compelled to take time to look at it further?  Would we buy it?

Some people may protest at this instant judgment of a product or service without delving in the particulars.  So many times as we speak at conferences, we are often asked the following. “Do people really judge a book by its cover in a branding context?”

Agent “A” got the listing for an equestrian property.  This person does not know the nose from the tail of a horse.” I am an experienced equestrian, a horse judge, and horse owner and they picked agent “A”.  The answer, shallow as it may seem to some is packaging and perception of the brand.

Test the .03 seconds principle. Next time you are in a supermarket, see what attracts you color wise.  Is it worth a second look?  Did you buy it? 

Will your intended target market be drawn to you?

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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Luxury Real Estate Branding: Communicating with Colors #3

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Our post yesterday sparked many interesting questions that have inspired a series.  Color selection in branding and marketing is a process.  It involves analysis both of the individual/team or company as well as their target market.  The brand should reflect a combination of both the client and the market.

Choosing colors for a brand necessitates understanding the use of color in terms of its impact:  emotional, symbolic, and mood projected.  Moods can be serene, earthy, playful, powerful, mellow, traditional, unique, elegant, and luxurious to name a few.    Moods are communicated with color combinations.

Children are naturally drawn to bright colors. Bright colors are happy, cheerful, energetic, and project a playful mood. Toy and playground manufacturers produce toys in bright color combination, for this very reason.

When you work for a company, and develop your personal brand, their brand becomes an endorser brand, which in most cases have to printed on your cards, marketing materials, and website.  Sometimes, brand colors clash, and there are solutions for elegant integration.

One of our first projects involved creating a luxury real estate brand for an agent working with a company whose brand colors are red, white and blue.  The color combination is not perceived as a luxury.  It is symbolic of Middle America, Mom, apple pie, all things quintessentially American.  Some well-known brands with that combination are Budweiser, Chevron, Pepsi, NFL, Chicago Cubs, and American Airlines.    

Based on her color preferences and the marketplace, she was working in; we created a brand in burgundy, accented it with a metallic gold, and a cream color for the body of the marketing pieces and website.  At first, this clashed with the initial company brand, and they later came out with a single color logo that was complimentary.  As her business boomed, she opened her own firm, and eventually sold the brand and website for a significant sum.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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Real Estate Brand Strategy: 3 Ways to Deal with Zillow/Trulia Merger!

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Here are three ways to deal with what appears to be the inevitable merger of Zillow and Trulia.

Outspend Your Competition

Steve Murray, President of Real Trends mentioned in an article on CNN that some agent teams are spending up to $20,000 a month to appear on the Zillow/Trulia listing pages. With the merger both entities can charge more for their combined Internet exposure of a 130 million visitors a month.  By spending more you can outdistance your competition.

For example, Douglas Elliman recently paid Zillow an undisclosed amount to make sure that all leads generated by their listings go directly to the agent who has listed the property and no other competing agent’s profile is allowed on their pages.  They created an exclusive relationship which boosts the traffic to their website.  Their main offices are in the city of New York and New York does not have an MLS, which in turn benefits Zillow as it lacked a New York presence.  If your pockets are deep enough, this is a viable option.

Outthink Your Competition

Find a brand strategy that will help you secure top-of-mind status in your marketplace. Real estate is local and the more you stand out in your local community as a caring business person, the more likely you will be sought after for listing or buying a property. 

One of our local companies here in Santa Barbara County supports the teachers in the communities they have offices in.  They have a fund to help teachers’ special projects. This strategy can influence the teaching community and the parents to think of them first when it comes to real estate.

Don’t Worry, Be Happy!

Some of the best agents build a strong referral base and are not dependent on any third party lead generation.

What will you do, OUTSPEND, OUTTHINK, OR BE HAPPY AND NOT WORRY?

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

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Luxury Real Estate Branding: Communicating with Colors

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There is an entire psychology of color that goes into crafting luxury brands.  This applies to personal and company brands. Certain colors and color combination evoke strong emotions and are also associated with certain things in the minds of your target market.  It is important to become aware of what you are communicating with your brand colors.

When you think of the color combination, Green and Red, what is the first thing that comes to mind?  If you are like most people Christmas immediately is associated with this color duo.  As a result, you rarely will see this combination used when crafting a brand.  But, there is much more to this brand story when you think outside of the holiday gift box.

By using variations of reds and greens tones you can create some spectacular themes.  If additional colors are added to the theme you can evoke excitement and vibrancy, festive emotions.  Setting the right tone and the right mood is an integral part of communicating your brand’s primary message.

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The proportions of the two colors can change the brand message all together, making it more or less sophisticated.  For example, Alitalia uses red very sparingly, but still represents the colors of the Italian flag that has equal portions of green read and white.

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The more you tune into colors and how they are used in branding the more you can learn about the art of communicating with colors.  What colors are you using in your personal brand?  Do they accurately represent you and your personal brand’s message?

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

Share